Thursday, September 01, 2005
And the golden paperclip goes to …
One of the reasons I wanted to start my own blog was that it would give me the chance to air my grievances in public. Snubbed by the local PYMPELS? Ha! I’ll write about it in my blog! Furious about the systemic deception of cellphone companies? Easy. One day I’ll go off like a firecracker on those effers. Ticked off by rude or inept salespeople? I have a forum, baby, and I plan to dish.
And why not? It’s my blog and I’ll whine if I want to.
But I can also give props when props are due, and today I want to give the Most Improved Customer Service Award to Staples, which was once high on my list of horrid places to shop. But these folks have turned things around so dramatically that even shopping for school supplies has been pretty headache-free this year.
So kudos, Staples folks. When your service sucked, people noticed, and you guys did something about it. And we notice that, too.
(Party City, are you listening?)